Terms of service

SECTION 1 - OVERVIEW

This website is operated by Elm & Form. Throughout the site, the terms “we”, “us” and “our” refer to Elm & Form. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service together with any policies referenced within them.

Our store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services securely online.

If you do not agree to these Terms, please do not use our website or services.

SECTION 2 - ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorised purpose or violate any applicable laws while using the website.

SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where necessary, including in cases of suspected fraud, misuse, or unauthorised activity.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website or services without prior written permission from Elm & Form.

Payment information is processed securely using industry-standard encryption technologies.

SECTION 4 - PRODUCTS & AVAILABILITY

We strive to display product descriptions, specifications, dimensions, and colours as accurately as possible.

However, actual product appearance may vary slightly depending on screen settings, lighting conditions, or natural material variations.

Certain products may have limited availability and may only be available online. We reserve the right to discontinue products or limit quantities where necessary.

SECTION 5 - PRICING, PAYMENTS & ORDERS

All prices displayed on the website are shown in GBP (£) unless otherwise stated.

Prices, promotions, and product availability may change without notice.

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, unauthorised, or intended for resale.

By submitting payment information, you confirm that:

  • the payment details provided are accurate,

  • you are authorised to use the selected payment method,

  • sufficient funds are available to complete the transaction.

SECTION 6 - SHIPPING & DELIVERY

Estimated delivery times are provided as guidance only.

Elm & Form is not responsible for delays caused by courier services, weather conditions, customs procedures, or circumstances outside our reasonable control.

Please review our Shipping Policy for additional information regarding shipping and delivery.

SECTION 7 - RETURNS & REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Refund & Return Policy.

Please review the policy carefully before making a purchase.

SECTION 8 - INTELLECTUAL PROPERTY

All content on this website, including text, graphics, branding, logos, product images, and website design, is owned by or licensed to Elm & Form and protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content without prior written permission.

SECTION 9 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not monitor or control.

Your use of any optional third-party tools is entirely at your own risk and subject to the terms of the relevant third-party provider.

SECTION 10 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, accuracy, or practices of any third-party websites and encourage you to review their terms separately.

SECTION 11 - PRIVACY & PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

By using our services, you acknowledge that certain information may be processed by Shopify and related service providers in order to facilitate payments, order processing, and website functionality.

SECTION 12 - USER FEEDBACK & SUBMISSIONS

If you submit reviews, comments, suggestions, or other content to us, you grant Elm & Form the right to use, reproduce, publish, or display such content for operational, marketing, or customer service purposes.

You agree not to submit unlawful, abusive, defamatory, misleading, or infringing content.

SECTION 13 - ERRORS & INACCURACIES

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, or availability.

We reserve the right to correct errors or update information where necessary.

SECTION 14 - PROHIBITED USES

You may not use the website:

  • for unlawful purposes,

  • to violate intellectual property rights,

  • to distribute malicious software,

  • to interfere with website security or functionality,

  • to collect personal information without consent,

  • to engage in fraudulent, abusive, or misleading activity.

We reserve the right to suspend or terminate access to our services for violations of these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our website and services are provided on an “as available” basis except where otherwise required by applicable law.

While we aim to maintain secure and reliable access to the website, uninterrupted or error-free operation cannot always be guaranteed.

SECTION 16 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability relating to consumer rights, defective products, fraud, fraudulent misrepresentation, or personal injury caused by negligence.

To the fullest extent permitted by law, Elm & Form shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability relating to any order shall not exceed the amount paid for the purchased product.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Elm & Form, its affiliates, partners, employees, contractors, and service providers from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of the website.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

SECTION 19 - GOVERNING LAW & CONSUMER RIGHTS

These Terms shall be governed by applicable laws.

Nothing in these Terms affects any statutory rights available to consumers under applicable consumer protection laws.

SECTION 20 - CONTACT INFORMATION

Email: support@elmform.com
Whatsapp: +48 780125884
Tel: +48 780125884

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (UK Time).

We aim to respond to all enquiries within 1-2 business days.

Business Information

Elm & Form is operated by KRZYSZTOF CIEMNY ECommerce, a sole proprietorship registered in Poland.

Business Address: Jana Dekerta 89B/4, 66-400 Gorzów Wielkopolski, Poland
Tax Identification Number (NIP): PL7812059116