Refund policy
At Elm & Form, we want you to feel confident in every piece you bring into your home. If something isn’t quite right, we’re here to help.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To start a return request, please contact us at:
Please contact us before returning an item so we can provide return instructions and the appropriate return address.
Return Conditions
To be eligible for a return:
• the item must be returned in a condition suitable for resale, subject to any rights available under applicable consumer protection laws,
• Where possible, items should be returned with their original packaging to help ensure safe transport and efficient processing.
• the product must not show signs of installation, damage, or use beyond what is reasonably necessary for inspection.
Return Shipping Costs
For returns requested due to personal preference or change of mind, customers are responsible for return shipping costs.
Once your return request has been approved, we will provide detailed return instructions and the designated return address for your order.
If an item arrives damaged, defective, or incorrect, Elm & Form will provide an appropriate solution at no additional cost to the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible at support@elmform.com and include:
• your order number,
• a description of the issue,
• clear photos of the product and packaging.
Our team will review the issue and work to provide a replacement, exchange, or refund where appropriate.
Order Cancellation
Orders are processed promptly to ensure efficient delivery, therefore we recommend contacting us as soon as possible if you wish to request a cancellation.
If an order has already been dispatched, the standard return process outlined in this policy will apply.
To request a cancellation, please contact us at:
Non-Returnable Items
The following items cannot be returned:
• customised or personalised products,
• gift cards,
• sale or clearance items, except where consumer rights under applicable law provide otherwise,
• products showing signs of use, installation, or damage caused after delivery.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Refunds
Once your return has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds are issued to the original payment method within 5-10 business days. Please note that additional processing times may apply depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please contact us before returning your order.
The quickest way to receive a different item is to place a new order once your return request has been approved.
Consumer Rights
Nothing in this Refund Policy affects or limits any statutory rights available to consumers under applicable consumer protection laws.
Contact
Email: support@elmform.com
Whatsapp: +48 780125884
Tel: +48 780125884
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (UK Time).
We aim to respond to all enquiries within 1-2 business days.
Business Information
Elm & Form is operated by KRZYSZTOF CIEMNY ECommerce, a sole proprietorship registered in Poland.
Business Address: Jana Dekerta 89B/4, 66-400 Gorzów Wielkopolski, Poland
Tax Identification Number (NIP): PL7812059116