Shipping policy
At Elm & Form, we carefully prepare every order to ensure your lighting arrives safely and in excellent condition. We aim to provide a smooth, transparent, and reliable delivery experience for every customer.
We currently offer free tracked shipping throughout the United Kingdom.
Shipping Destination & Fulfillment
We currently ship exclusively to addresses within the United Kingdom.
Orders are shipped directly from our fulfillment partners in China. Delivery estimates displayed on our website reflect the expected transit time for these shipments.
Processing & Dispatch
Orders are typically prepared and dispatched within 2-4 business days.
Our daily order cut-off time is 3:00 PM (UK Time). Orders placed after this time will be considered received on the next business day for processing purposes.
Please allow additional processing time during public holidays, collection launches, or periods of increased demand.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery Estimates
Estimated delivery time within the United Kingdom is typically 6-12 business days after dispatch.
Delivery estimates are provided as guidance only. While we always aim to deliver within the expected timeframe, occasional delays may occur due to courier operations, weather conditions, transport disruptions or other unforeseen circumstances.
Tracking Your Order
Tracking information is provided once your order ships. Please note that tracking updates may take several days to appear after dispatch.
If you have any questions regarding your shipment or delivery status, our support team will be happy to assist you.
Delivery Delays
In rare cases, delivery may take longer than originally estimated. If your order experiences a significant delay, please contact us and we will work toward an appropriate resolution, including replacement or refund where applicable.
Damaged or Incorrect Orders
We kindly ask customers to inspect their order upon arrival.
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at support@elmform.com and provide clear photos of the item and packaging to help us resolve the issue efficiently.
Depending on the situation, we may offer a replacement, exchange, or refund.
Shipping Address Responsibility
Please ensure all shipping details entered at checkout are correct and complete.
Elm & Form is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
If a parcel is returned due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before reshipment.
Refused Shipments
If a shipped order is refused or returned to sender, any return shipping or handling costs incurred may be deducted from the final refund amount where permitted by applicable law.
Product Availability
Although we do our best to maintain accurate inventory information, product availability may occasionally change.
If an item becomes unavailable after purchase, we will notify you promptly and issue a full refund.
Taxes
All applicable taxes for United Kingdom orders are included where required by law.
Customers will not be required to pay any additional charges at delivery other than those clearly disclosed during checkout.
Returns & Refunds
For more information regarding returns, exchanges, or refunds, please refer to our Refund Policy.
Consumer Rights
Nothing in this Shipping Policy affects or limits any statutory rights available to consumers under applicable consumer protection laws.
Contact
Email: support@elmform.com
Whatsapp: +48 780125884
Tel: +48 780125884
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (UK Time).
We aim to respond to all enquiries within 1-2 business days.
Business Information
Elm & Form is operated by KRZYSZTOF CIEMNY ECommerce, a sole proprietorship registered in Poland.
Business Address: Jana Dekerta 89B/4, 66-400 Gorzów Wielkopolski, Poland
Tax Identification Number (NIP): PL7812059116